“We wanted to optimize email marketing, social media, and paid advertising, and we needed our websites to work at their very best in order to do that. And we needed the inventory system live and helping us with the accounting side of things. Cin7 covered a multitude of these areas, which other systems we looked at didn’t do.”
I was really blown away actually, with these steps I felt like it was much more transparent and I knew exactly I knew what to expect. It's been great because they take the guesswork out of it and they just hold your hand through the whole process and really help you way past the implementation process.
I think what impressed me the most about the SMB team is that they really know a wholesale business. They knew exactly how I was running my business and I do remember thinking this is really great because Jeff was the first person that could fully understand all the different pain points in my business. I know that without SMB's help, I definitely wouldn't be where I am now. It's fairly obvious and I think I'd still be fumbling around and getting frustrated, to be honest.
SMB Consultants has been right by our side throughout our entire Cin7 onboarding and now maintenance/refining process. Nothing has been too hard and their service is always extremely efficient and personalised to our business requirements and customisation. We thank SMB Consultants for all they have done to help us better our business, make it more efficient and prepare it for the future in a post-pandemic world.
“We originally reached out to SMB to say ‘We’ve got a problem,’” Ben says. “We knew there were a lot of inventory management programs around — TradeGecko, DEAR Systems, Cin7, and so forth. We said, ‘We don’t know which one would be best, but in general, each of these seems to do something like what we need.’”
“That process at the beginning of the project, to understand how we were working, was critical,” Bill says.
“Back when we first started with SMB and Lightspeed, that process didn’t exist! Doing the scoping showed me an entirely different SMB, and following the process all the way through to implement Cin7 has proved it out. They understood what we needed, and made sure it happened.”
“You now have this modular approach, where you take the best apps and put them together to give you a customized solution,” Richard says.
“And Jeff and his team had worked that out a long time before a lot of other people did. They’ve now helped hundreds of businesses navigate down that particular pathway, and that’s a profound change from 10 or 12 years ago where you chose one system that would do everything.”
“Moving to DEAR was a massive relief, as far as I’m concerned,” says Jeremy. “We could manage the increase in sales volume without the system falling over.” “We’d like to get even more efficient – but we wouldn’t even think of doing that without working with a consulting organization like SMB,” Jeremy says.
“Jeff and the team are incredibly enthusiastic about moving customers to a better place. He’s seen the future, and he wants everyone to get there – and SMB will never take you down a route that isn’t suitable for your business. It’s clear that they know what they’re talking about, and have got the systems and processes in place to ensure that you do it right.”