SMB Consultants Support

Holiday Closure Information

Our team is taking a break to recharge over the holiday season. Here's what you need to know:

  • Support Services: Not available during closure period (see below for software support information).
  • Project Go-Lives: No launches scheduled Dec 5 - Jan 16
  • We're Back: January 7, 2026

Current Clients: Your Project Manager has already discussed your holiday plan with you. If you need to review those details, check your recent emails.

Technical Support: For any software issues during our closure, contact your software provider directly. Find provider contact information below.

New Inquiries: We'll respond to all new requests when we return in January. We appreciate your patience!

We’re here to help.

All support calls need to be pre-booked and are carried out via Zoom in 15min blocks. This will allow time to review and aim to diagnose your issue and if more time is required an additional booking can be made during the call.

Alternatively if you wish to submit a support ticket, please email support@smbconsultants.com.au with the details of your support issue.

Choose an agent below to book a time for a support agent to call you back that is convenient for you.


 

If you do not have a support retainer with SMB Consultants any support will be invoiced at a rate of $220/hr (ex GST).

Support calls are booked in 15min blocks to diagnose your issue. If your issue cannot be resolved within this block of time, you may need to schedule an additional time to continue the call.

SMB Consultants does not operate an inbound call centre for support.

Software Service Contacts

If you have a business-critical support issue, we recommend reaching out to your software service provider.  For a full list of support contact information as well as service status links visit:

Cin7 Core (Dear Systems)

https://status.dearsystems.com/
https://support.dearsystems.com/support/home

Cin7 Omni

https://status.cin7.com/
https://help.cin7.com

Xero

https://central.xero.com/s/contact-support
https://status.xero.com/
https://central.xero.com/s/

Lightspeed (X-Series / Vend)

https://status.vendhq.com/
https://support.vendhq.com/hc/en-us

Deputy

https://status.deputy.com/