Adam Young | Business Analyst and Solutions Architect

Adam Young, a pivotal figure at SMB Consultants since January 2017, embodies the roles of Business Development and Solutions Architect with prowess. His journey at SMB has been marked by a deep understanding of client needs, a talent for identifying and addressing complex challenges, and a dedication to crafting tailored solutions.

Before joining SMB, Adam's background spanned from selling iPad point-of-sale software to managing operations in various industries, including running his own drone eCommerce business. This diverse experience has honed his problem-solving skills, commercial astuteness, and understanding of business operations, making him an invaluable asset to SMB and its clients.

Adam's role has significantly evolved, especially during the pandemic, leading to a revamp of SMB's implementation processes. This change demanded more detailed initial client scoping, allowing Adam to delve deeper into clients' workflows and provide more customized, in-depth solutions. Working remotely since his start, Adam highlights the company's seamless transition to a fully remote team as a testament to SMB's supportive and collaborative culture. This environment, fostering understanding and mutual support across Australia and New Zealand, continues to motivate him daily.

What makes SMB Consultants stand out, according to Adam, lies in its client-centric approach. Unlike other firms, SMB focuses on providing solutions that fit the client's needs rather than pushing sales. This philosophy ensures the success of projects and builds strong, value-aware client relationships. The most significant change Adam has witnessed is the continual development of the implementation process, which has transformed his role and the company's approach to project delivery. This process ensures a thorough understanding and execution of what is sold, enhancing SMB's relationship with clients.

For Adam, satisfaction comes from knowing that the work he does directly aligns with SMB's mission and values. The process SMB has developed offers a structured path for all clients, giving Adam a profound sense of purpose and fulfillment in helping business owners navigate the complexities of integrated solutions. This alignment with SMB's goals underscores his commitment to not only meeting but exceeding client expectations, embodying the essence of SMB Consultants.

Highlights

• Versatile Experience: Adam's diverse background in technology sales, operations management, and e-commerce underpins his holistic approach at SMB.
• Problem-Solving Prowess: Renowned for his diagnostic and solution-oriented mindset, Adam employs his coding and integration knowledge to devise innovative solutions.
• Educational Foundation: His academic achievements provide a solid basis for his technical and strategic endeavors within SMB.
• Notable Projects: Adam has been pivotal in projects like Skyphonez and Cin7 Core, demonstrating his skill in handling complex client requirements.
• Philosophy and Values: Guided by the principle of making the complex understandable, Adam's work reflects a deep commitment to clarity and simplicity.
• Personal Insight: Adam's advocacy for the therapeutic benefits of movement illustrates his belief in well-being as integral to professional success.
• Commitment to Others: At his core, Adam is driven by a desire to assist others, exemplifying his role as a solutions architect and a trusted advisor to clients and colleagues alike.