"These are difficult times and business owners need to be able to pivot quickly to weather the storm. People will adapt to new behaviours and ways of doing business. We need to move quickly and find innovative solutions to survive."
The one size fits all approach can be limiting, and more niche-type stores will find themselves underserved. More importantly, when you’re limited to going to only one company for any add-on functionality, you’re basically paying money and hoping they did it well enough.