SMB Consultants offers comprehensive support for customers all over Australia. We offer several ways for you to communicate with us and receive support in a way that suits you.

Local Support When You Need It Most

We’re based in Australia so you’ll be able to contact us for support during business hours when you can’t afford to be offline.

Solve Issues Quickly With Remote Support

Remote support simply allows us to connect to your computer through the internet without us having to be there physically.  This allows us to fix your problem quickly and efficiently wherever you are in Australia.  You control the access and have the ability to see everything that is happening on your computer, and always have the ability to control your mouse and keyboard and/or disconnect us at any time.

Live Chat & Email Support

Our support services are only one click away.  If we are online you can immediately initiate a support chat session directly from our website. If we are offline you can email us to create a support ticket and your support request will be actioned asap. In both cases your communication with us is saved and documented for future reference.

Phone Support

Sometimes picking up the phone and speaking to someone is the best way to receive support when you have an issue.  Our support specialists are available from 9am - 5pm (Mon - Fri) EST.  Or alternatively, click on the “Ask a Question” button to create a support ticket.

Flexible Plans

We offer flexible plans to suit your support needs.  Purchase per incident, monthly, or annually.  Ask one of our representatives for more details.